keyCRM vs Bitrix24
Updated 2026-05-31
keyCRM is a focused CRM for online retail (marketplaces, inventory, TTN) with a gentle learning curve. Bitrix24 is an all-in-one suite (CRM + tasks + portal + chat) — powerful, but complex and overkill for selling goods. If you just need simple, free sales tracking, go with Crm-systems; if you need a company-wide corporate portal, go with Bitrix24.
keyCRM vs Bitrix24 vs Crm-systems — comparison
We compare by pricing model and the features that matter for business. The Crm-systems column is our free option.
| Feature | keyCRM | Bitrix24 | Crm-systems |
|---|---|---|---|
| Pricing model | Paid | Freemium (limited free plan) | Free, no limits |
| Built for e-commerce goods | Yes (focused) | Universal | Yes (niche presets) |
| UA marketplaces | Strong suit | Via add-ons | Phase 2 |
| Nova Poshta TTN | Yes | Via add-ons | Built-in |
| Tasks / portal / chat | No | Yes, extensive | No (by design) |
| Learning curve | Low | High | Low |
Verdict
For an online seller who needs to manage orders, inventory and shipping with no clutter — keyCRM or the free Crm-systems. For a large team that needs a single portal (tasks, drive, chat) — Bitrix24. For a free Bitrix24 alternative built for selling goods, see here.
FAQ
keyCRM or Bitrix24 for an online store?
keyCRM is built specifically for online retail (marketplaces, inventory, shipping) and is simpler. Bitrix24 is all-purpose, but for selling goods it's often overkill and needs add-ons for Nova Poshta.
Bitrix24 is free and keyCRM isn't — why pay?
The free Bitrix24 plan is limited and isn't tailored to e-commerce goods. keyCRM is paid, but gives you a ready-made e-commerce stack. If you need a free CRM built for sales, there's Crm-systems.
Is it hard to migrate from Bitrix24?
Data exports to CSV and imports into a simpler CRM. For selling goods, the switch usually makes day-to-day work easier.